Terms of service

erms of Service — The Ray Aquariums

Last updated: August 2, 2026

1. Overview By purchasing from The Ray Aquariums ("we," "us," "our"), you agree to these Terms of Service. Please read them carefully before placing an order.

2. Products We sell live aquatic animals (including shrimp and fish) and aquarium supplies. Due to the nature of live animals, all sales are subject to our Live Arrival Guarantee policy.

3. Live Arrival Guarantee We guarantee live arrival on all livestock orders shipped via our approved carriers. Claims must be submitted within 2 hours of delivery with photo or video evidence. We reserve the right to offer a store credit or replacement at our discretion. The guarantee is void if the package is left unattended for more than 2 hours after delivery.

4. Orders & Payment All prices are in USD. We reserve the right to cancel or refuse any order at our discretion. Payment is processed at the time of purchase.

5. Shipping Live animals are shipped with appropriate heat/cold packs as needed. We are not responsible for delays caused by carriers. Shipping to certain states may be restricted due to local regulations — it is your responsibility to verify that the animals you are purchasing are legal in your state.

6. Returns & Refunds Due to the nature of live animals, we do not accept returns on livestock. Supplies may be returned within 30 days in original, unused condition. See our full Return Policy for details.

7. Limitation of Liability Our liability is limited to the purchase price of the item(s) in question. We are not responsible for losses resulting from improper care, water conditions, or acclimation after delivery.

8. Changes to Terms We reserve the right to update these terms at any time. Continued use of our store constitutes acceptance of the updated terms.

9. Contact Questions? Email us at therayaquariums@gmail.com or reach us through our contact page.