Refund policy

Return & Refund Policy — The Ray Aquariums

Last updated: August 2, 2026

Live Animals (Shrimp, Fish & Other Livestock)

Due to the nature of live animals, we do not accept returns on livestock. All livestock sales are final.

We offer a Live Arrival Guarantee on all livestock orders. If your animals arrive dead, you must:

• Submit a claim within 2 hours of delivery
• Provide clear photo or video evidence of the deceased animals in the unopened or just-opened bag
• Contact us at therayaquariums@gmail.com

Upon verification, we will offer a replacement or store credit at our discretion. We do not issue cash refunds on livestock. The guarantee is void if:

• The package was left unattended for more than 2 hours after the first delivery attempt
• Incorrect shipping address was provided
• Animals were not properly acclimated per our care instructions

Aquarium Supplies & Equipment

Unused supplies and equipment in original packaging may be returned within 30 days of delivery for a refund or exchange. To initiate a return:

1. Email us at therayaquariums@gmail.com with your order number and reason for return
2. We will provide a return shipping address
3. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

Refunds are processed within 5–7 business days of receiving the returned item.

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will send a replacement or issue a full refund at no additional cost to you.

Questions? Email us at therayaquariums@gmail.com or visit our contact page.